Return Policy

Thank you for shopping at CKD Pet Store. We value your trust and satisfaction and strive to provide you with a pleasant shopping experience. If you are not completely satisfied with your purchase, please review our refund and return policy below.

Returns

We accept returns within [7] days of receiving your order. To be eligible for a return, the item must be unused, unopened (where applicable), and in its original packaging, with all tags and accessories intact. Proof of purchase or your order number is required for all returns.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed using your original payment method, where possible.

Please note that the original delivery charges may be non-refundable unless the return is due to an error on our part or the item is defective.

Exchanges

If you wish to exchange an item for a different product, size or variation, please contact our customer support team within [7] days of receiving your order. Exchanges are subject to product availability and approval under our return conditions.

Non-Returnable Items

For hygiene, safety and product-quality reasons, certain items may not be eligible for return or refund, including:

• Pet food, treats and other consumable products, particularly if opened.

• Grooming, hygiene and personal-care products that have been opened or used.

• Customized or personalized products.

• Gift cards and digital products, where applicable.

• Products clearly marked as non-returnable.

This does not affect any rights you may have regarding defective, damaged or incorrectly supplied products.

Damaged, Defective or Incorrect Items

If you receive a damaged, defective or incorrect item, please contact us as soon as possible after delivery. Include your order number and clear photographs of the item and its packaging, where applicable.

After reviewing your request, we will arrange an appropriate replacement, exchange or refund, subject to product availability and applicable consumer rights.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an incorrect, damaged or defective item supplied by CKD Pet Store. In such cases, we will provide instructions for returning the item and arrange an appropriate solution.

Please contact our customer support team before sending any item back to ensure that your return is handled correctly.

Refund and Exchange Processing Time

Approved refunds and exchanges will be processed within [5–10] business days after we receive and inspect the returned item. Please note that additional time may be required for the refund to appear in your account, depending on your bank or payment provider.

Contact Us

If you have any questions or concerns regarding our Refund and Return Policy, please contact the CKD Pet Store customer support team. We are happy to assist you with your returns, refunds and exchanges and help make your shopping experience as smooth as possible.