Thank you for shopping with CKD Pet Store. We aim to provide fast, reliable, and secure delivery services across Sri Lanka.

Delivery Areas

We currently deliver island-wide within Sri Lanka.

Processing Time

Orders are usually processed within 1–2 business days after payment confirmation.

Delivery Time

Estimated delivery times:

• Colombo & suburbs: 1–3 business days
• Other areas in Sri Lanka: 2–5 business days

Delivery times may vary during public holidays, weekends, or unforeseen circumstances.

Shipping Charges

Shipping charges may vary depending on:

• Delivery location
• Package size and weight
• Promotional offers or free shipping campaigns

Final shipping costs will be displayed during checkout.

Order Tracking

Customers may receive order confirmation and delivery updates via SMS, email, or phone call when available.

Failed Deliveries

Please ensure the provided shipping address and contact details are accurate. Additional charges may apply for re-delivery attempts due to incorrect information.

Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with supporting photos and order details.

Delays

While we strive to deliver on time, delays may occasionally occur due to weather conditions, courier issues, or other unexpected events.